Shipping & Returns

REFUND POLICY/RETURN POLICY

At Donegal Seaweed, customer satisfaction is the top priority. Our dedicated quality assurance team checks your items before shipment. Our product quality is guaranteed so you can rest assured of getting the best organic seaweed fertilizer. If you are not satisfied with the items sent to you, we can easily arrange an exchange or refund. You may exercise your right to exchange or return the purchased items within 7 days. It must be unopened and unused with receipt or proof of purchase from the date on which you received them from Donegal Seaweed. We will cover the cost of you returning the item to us. Process of Return/Refund Refunds will be made within 5 days in the account you provide. We can only offer a refund if you contact us within 7 days of the delivery date. Please make sure your items are returned unused in their original packaging with the attached proof of purchase. We do not offer exchanges or accept returns that are not in accordance with our policies, and the item will be returned to you. If the item is not in its original container and if there is no photo of a damaged product, your refund or exchange will not be processed. But if you meet all our criteria, your refund will be processed within 3 to 5 days. To protect you and ensure that all returns and exchanges are handled fairly, Donegal Seaweed online store can reimburse you in the following cases: The wrong item was obtained in terms of size, color befpreor model (proof required). The package arrived in a damaged condition (proof required). The item arrived in inferior quality (evidence is required). The order disappeared before getting to you The estimated delivery time has expired. We are here to help! Please do not hesitate to submit a complaint if you have problems with your order.
Contact our customer service team by sending an email to sales@donegalseaweed.com if you have further questions. Payment We accept the following methods of payment: Visa, Master Card, PayPal. Make sure you provide your exact billing address and telephone number.

All Packages should be mail to:
Meenmore, Dungloe, Co. Donegal, Ireland

Shipping Policy:

We offer exchanges if you're not satisfied with the delivered item. The following are the terms and conditions that guide our Shipping Policy.. Delay in Shipping When we are experiencing a high volume of orders, shipments may be delayed by a few days. In the case that there will be a significant delay in the delivery of your order, we will contact you via email or telephone. Shipping rates & delivery estimates Your shipping charge or service may vary depending on the weight of your package. The shipping cost will be calculated before the shipping begins. Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped. It will contain your tracking number(s). The tracking number will be active within (how many hours or days will it take for the tracking number to be active).